Refund policy

TruFaith Collectives – Returns & Refund Policy

Effective Date: January 1, 2026

At TruFaith Collectives, every item is custom made-to-order just for you. Because of this, all sales are final. We do not accept returns or exchanges for change of mind, sizing mistakes, or personal preference.

We will only offer a replacement or refund if your item arrives damaged, defective, or incorrect.

How to Request a Replacement or Refund

• Your order number

• A description of the issue

• Clear photos showing the damage, defect, or incorrect item

Do not ship anything back unless we explicitly ask you to.

What Qualifies

To be eligible, your item must:

• Be reported within 7 days of delivery

• Be unused and unwashed

• Include photo proof of the issue

Damages & Defects

Please inspect your order as soon as it arrives. If there’s a problem, contact us right away. If your claim is approved, we’ll send a replacement or issue a refund at no cost to you.

Order Accuracy

Please double-check the following before placing your order:

• Size & color

• Design selection

• Shipping address

Once an order is placed it cannot be modified or canceled unless it is still in “In Review” status

Non-Returnable Items

We do not accept returns for:

• Change of mind or buyer’s remorse

• Incorrect size or color chosen at checkout

• Style preference or dissatisfaction

• Hygiene items (socks, underwear, tights, swimwear, masks, pajamas)